Quiz 2025 Salesforce Fantastic B2B-Solution-Architect: Interactive Salesforce Certified B2B Solution Architect Exam Questions

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Salesforce Certified B2B Solution Architect certification is a rigorous exam that requires a deep understanding of Salesforce's B2B offering, including Sales Cloud, Service Cloud, and Marketing Cloud. B2B-Solution-Architect Exam covers a range of topics, including B2B data modeling, account hierarchies, lead and opportunity management, CPQ (Configure, Price, Quote) solutions, and B2B marketing automation. Candidates must demonstrate their ability to architect solutions that fit the unique needs of B2B organizations, including complex sales processes, complex pricing models, and complex account hierarchies.

Salesforce B2B Solution Architect certification is a prestigious credential that validates the skills and expertise of professionals in designing and implementing B2B solutions using Salesforce technologies. Salesforce Certified B2B Solution Architect Exam certification is designed for experienced Salesforce professionals who have a deep understanding of the Salesforce platform and its capabilities, as well as the ability to architect complex solutions for B2B clients.

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Salesforce Certified B2B Solution Architect Exam Sample Questions (Q53-Q58):

NEW QUESTION # 53
Universal Containers uses an ERP as system of record (SOR) for its product data, and Sales Cloud and Revenue Cloud for its sales dat a. The Product data must be synced with Salesforce so that sales representatives can add the products to their Opportunities and Quotes. As Products are deactivated within the ERP, they should no longer be available. Since Sales Cloud is the SOR for Opportunities and Revenue Cloud is the SOR for Quotes, the Solution Architect has been asked to come up with an archiving strategy that preserves Opportunity and Quote data related to these deactivated products m Salesforce for historical reference.
What should a Solution Architect recommend to manage the deactivation of the Products and archiving of the Saks data?

A. Deactivate the Product m Salesforce once it is deactivated m the ERP. Archive the Opportunity and Quote data in a third-party system and bring back into Salesforce as External Objects.
B. Remove the Product from active Opportunities and Quotes. Archive the Opportunity and Quote data in a third-parry system and bring back into Salesforce as External Objects.
C. Deactivate the Product in Salesforce once it is deactivated m the ERP. Mark the Opportunity and Quote data in Salesforce as inactive so they do not show up in reporting.
D. Delete the Product in Salesforce once it is deactivated in the ERP. Archive the Opportunity and Quote data m a third-party system and bring back into Salesforce as External Objects.

Answer: C

Explanation:
This way, you can preserve the historical data of your sales transactions related to the deactivated products without deleting them from Salesforce. You can also avoid syncing issues between your ERP and Salesforce by keeping the product status consistent1.
Deactivating a product in Salesforce means that it cannot be added to new opportunities or quotes, but it remains visible on existing ones1. You can also deactivate all related prices for that product at the same time by enabling a setting in Product Settings1. To mark an opportunity or quote as inactive, you can use a custom field or a workflow rule that changes its status based on certain criteria3.
https://help.salesforce.com/s/articleView?id=customize_product.htm&language=en_US&type=0

NEW QUESTION # 54
Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloudfor customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required.
The applicationisexpected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers.
Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?

A. Salesforce Custom Object
B. Salesforce Order Object
C. In the ERP Order Object
D. B2B Commerce Order Object

Answer: C

Explanation:
For Universal Containers (UC), maintaining the system of record (SOR) for all orders in the ERP Order Object is the most strategic approach, especially given the ERP's role in fulfillment and invoicing. This ensures that the ERP remains the authoritative source for order data, providing a single point of truth for financial transactions and order management. Integrating Salesforce clouds with the ERP allows for seamless data flow and operational efficiency, supporting UC's digital transformation goals while leveraging the ERP's robust capabilities for order processing and financial management.

NEW QUESTION # 55
Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to its business partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?

A. Utilize Service Cloud Email to Text Message.
B. Embed third-party messenger tools.
C. Utilize Service Cloud and LiveMessage.
D. Utilize Marketing Cloud and MobileConnect.

Answer: D

NEW QUESTION # 56
Northern Trail Outfitters (NTO) is running a multi-cloud Salesforce implementation with lots of process integration between the clouds and other systems. During the project, NTO faces many challenges including a lack of agility and business value alignment, as well as silo-thinking. After trying different approaches, NTO begins to use Agile and is successful. The project manager now wonders what the recommended operating model would look like.
What should be a Solution Architect's first recommendation?

A. NTO should set up a model of continuous backlog with teams aligned to the different products (capabilities) to improve efficiency.
B. NTO should set up an Operations team within IT to ensure proper management of the integrations going forward.
C. NTO should establish a Scaled Agile Center of Excellence to continuously improve agility and time to market.
D. NTO should set up a model of continuous backlog with teams aligned to the different clouds to drive efficiency and team collaboration.

Answer: C

Explanation:
A Scaled Agile Center of Excellence (LACE) is a small team of people dedicated to implementing the SAFe Lean-Agile way of working1. A LACE can be used to gather information, lead change, share best practices, and keep people on the same page as the organization moves forward2. A LACE is a cornerstone of successful transformations because it encourages continuity and manages expectations3.
By establishing a LACE, NTO can leverage the benefits of agile at scale, such as faster delivery, higher quality, lower costs, and happier customers31. A LACE can also help NTO overcome the challenges of silo-thinking and lack of alignment by fostering collaboration and communication across different teams and systems21.

NEW QUESTION # 57
Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

A. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
B. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
C. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
D. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.

Answer: B

Explanation:
This answer shows how the chatbot can leverage Knowledge articles to provide relevant and helpful information to customers without requiring them to contact a live agent. This can improve customer satisfaction and reduce service costs.
https://trailhead.salesforce.com/content/learn/modules/service_bots_basics/learn-about-einstein-bots

NEW QUESTION # 58
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